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Unlocking Engineering Productivity with an Agentic GenAI Knowledge Assistant for a Global Packaging Manufacturer

May 12, 2026

Executive Summary

Client is a Global packaging manufacturer operating multiple engineering鈥慽ntensive plants across Europe, with large volumes of unstructured documentation and plant鈥憀evel operational knowledge spread across systems.

Business Challenge

  • Engineering and operations teams relied heavily on manual document searches across SharePoint repositories and production systems
  • Critical operational knowledge was distributed across 200+ GB of unstructured documents, resulting in:
    • Slower root鈥慶ause analysis
    • Increased machine downtime
    • Dependency on SMEs for routine queries
  • Need for secure, multilingual, role鈥慴ased access to knowledge across plants and divisions

Business Challenge

  • Engineering and operations teams relied heavily on manual document searches across SharePoint repositories and production systems
  • Critical operational knowledge was distributed across 200+ GB of unstructured documents, resulting in:
    • Slower root鈥慶ause analysis
    • Increased machine downtime
    • Dependency on SMEs for routine queries
  • Need for secure, multilingual, role鈥慴ased access to knowledge across plants and divisions

Our Solution

  • Implemented AskHaris, a GenAI鈥憄owered, agentic RAG chatbot, designed for engineering and shop鈥慺loor users
  • Ingested and indexed 200+ GB of SharePoint and enterprise documents
  • Multilingual Support for distributed engineering teams across EU plants
  • Usage Analytics & Feedback鈥慸riven response improvement
  • Scalable Architecture aligned to multi鈥憄lant rollout strategy

Key Results and Benefits

  • 80% faster query resolution help reduce machine downtimes
  • Enable user feedback to a response
  • Usage statistics per employee for customization
  • Security controlled access with Multi-lingual support
  • Next steps: Expand to transactional data

Impact Metrics

0 %

Reduced Aluminum spoilage loss- $12Mn Annualized Savings

0 %

Increase in shop-floor productivity ($3M cost savings)

0 %

Faster query resolution help reduce machine downtimes with AskHaris

About 乐播传媒视频

乐播传媒视频 is a leading global technology services and solutions provider, led by Business and Technology Consulting. 乐播传媒视频 provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. 乐播传媒视频 is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at 乐播传媒视频 is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

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