Case Studies Archives - ÀÖ²¥´«Ã½ÊÓƵ /tag/case-study/ IT Consulting, Strategy & Outsourcing Services Company Wed, 19 Aug 2026 12:14:14 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 /wp-content/uploads/2020/03/itc-logo.png Case Studies Archives - ÀÖ²¥´«Ã½ÊÓƵ /tag/case-study/ 32 32 A Leading Global CPG Enterprise Cuts Run Costs and Improves Accuracy With a Unified Data Platform /case-study/cpg/a-leading-global-cpg-enterprise-cuts-run-costs-and-improves-accuracy-with-a-unified-data-platform/ Wed, 19 Aug 2026 12:09:17 +0000 /?post_type=resource&p=49866 The post A Leading Global CPG Enterprise Cuts Run Costs and Improves Accuracy With a Unified Data Platform appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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A leading global CPG
enterprise cuts run costs and
improves accuracy with a
Unified Data
Platform

AT A GLANCE

A leading global CPG enterprise operating in 60+ countries across geographies needed to simplify a fragmented, high-cost data & analytics estate while creating a stronger foundation for AI-led value creation. ÀÖ²¥´«Ã½ÊÓƵ helped modernize its Enterprise Data Platform on Microsoft Fabric, moving the organization to a unified, governed, and reusable data platform model that improved platform cost, performance, stability, data accuracy, and analytics delivery speed.

~99%

enterprise data accuracy

~35%

reduced platform run cost

24 seconds

large-scale data refresh

THE NEED FOR CHANGE

Fragmented data estate hindered scale and AI readiness

A global CPG enterprise had outgrown its complex, multi-technology data platform. Although the environment had replaced manual reporting with centralized data capabilities, multiple tools, orchestration layers, and warehouse dependencies were increasing cost and operational risk.

  • Platform run costs growing to 40% above the industry benchmark
  • Complex orchestration across 13,329 processing tasks
  • Oversight fragmented across 5,000+ localized BI products and solutions
  • Over 50% of incidents linked to job failures
  • Over 70% of effort spent on data processing

The existing data democratization model also led to inter-dependencies, duplication, inconsistent oversight, and quality issues across individual warehouses and jobs. Data teams were spending more time acquiring and processing data than generating business insights.

The business needed a simpler, governed, and reusable AI-ready data foundation.

ARCHITECTING THE TRANSFORMATION

A unified data platform powered by Microsoft Fabric for reusable, governed data products

We helped build a unified AI powered data Platform on Microsoft Fabric, bringing together capabilities across Data Factory, Synapse Data Engineering, Synapse Data Science, Synapse Data Warehouse, Synapse Real-Time Analytics, Power BI, Data Activator, and OneLake. More than a platform migration, it transformed the enterprise data landscape into a centralized, governed, and reusable data foundation, making trusted data products accessible across the enterprise. ​
​

The operating model shifted from data as a service delivery to reusable data products. AI-led migration accelerated code conversion, validation, and testing, with a Digital Command Center providing monitoring, traceability, and visibility across data flows. The transformation also strengthened data governance through data contract-based onboarding, with Fabric data agents continuously managing data quality. ​
​
With coverage across 60+ countries across geography, 50,000 engineering jobs/ workloads and more than 10000+ enterprise BI users, the program represents one of the earliest and largest enterprise data platform implementations on Microsoft Fabric globally.​

THE IMPACT

A trusted, scaleable data foundation for AI-led growth

Simplified enterprise data operations​

Reusable data
across markets

More focus on analytics value​

>60% reduction in storage footprint

The post A Leading Global CPG Enterprise Cuts Run Costs and Improves Accuracy With a Unified Data Platform appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

]]> A Global Athletic Apparel Company Saves $1 Mn in Cloud Data Costs While Improving Performance /case-study/retail/a-global-athletic-apparel-company-saves-1-mn-in-cloud-data-costs-while-improving-performance/ Mon, 22 Jun 2026 10:07:10 +0000 /?post_type=resource&p=49611 The post A Global Athletic Apparel Company Saves $1 Mn in Cloud Data Costs While Improving Performance appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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A global athletic
apparel company saves
$1 Mn in cloud data
costs while improving
performance

AT A GLANCE

As cloud data platform consumption began trending well above annual budget, a global athletic apparel company worked with ÀÖ²¥´«Ã½ÊÓƵ to optimize compute usage, improve query efficiency, and strengthen cost governance. The result was a more efficient cloud data environment with stronger performance, better visibility, and significantly lower risk of unexpected spend.

$1M

Potential annual savings

20% - 50%

Faster query performance

95%

Reduction in cost spike risk

THE NEED FOR CHANGE

Containing rapidly rising cloud costs without disrupting analytics

A global athletic apparel company known for analytics teams. its performance products for yoga, running, training, and other active lifestyles, identified a sharp rise in cloud data platform
consumption in May 2025. The reasons included:

  • Inefficient query execution
  • Suboptimal warehouse sizing
  • Idle compute resources
  • Retention of obsolete or unused data
  • Limited compute monitoring

Without intervention, this would have created nearly $1 million in unplanned infrastructure costs while putting pressure on the company’s ability to scale its analytics environment responsibly.

The business needed a structured cost optimization strategy that could reduce waste, improve financial control, and preserve platform performance for data and analytics teams.

ARCHITECTING THE TRANSFORMATION

A structured optimization program focused on performance, efficiency, and governance

We analyzed warehouse usage patterns, right-sized compute resources, and introduced auto-suspend and auto-resume policies to reduce idle consumption. Inefficient queries were identified and tuned to lower compute usage while improving processing performance. We removed unused and redundant workloads and purged obsolete data. We also optimized time travel and data retention settings to better align storage usage with business needs.

To strengthen long-term control, we implemented proactive monitoring and governance mechanisms to improve cost transparency and reduce the likelihood of unexpected spikes.

THE IMPACT

Better performance, lower waste, stronger control

Improved workload
efficiency

Cost governance and
monitoring

Data storage optimization and infra waste reduction

Established better ways
of working

The post A Global Athletic Apparel Company Saves $1 Mn in Cloud Data Costs While Improving Performance appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

]]> An Indian Life Insurer Enables Smarter Customer Engagement with AI-Powered Prospect Profiling /case-study/ai/an-indian-life-insurer-enables-smarter-customer-engagement-with-ai-powered-prospect-profiling/ Thu, 28 May 2026 06:25:59 +0000 /?post_type=resource&p=49454 The post An Indian Life Insurer Enables Smarter Customer Engagement with AI-Powered Prospect Profiling appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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Executive Summary

To help sales advisors engage customers more effectively, ÀÖ²¥´«Ã½ÊÓƵ implemented an AI-powered customer profiling solution integrated with the client’s CRM platform. By combining silent APIs, publicly available data, and GenAI-driven insight generation, the solution enabled sales teams to better understand customer interests, behaviors, and priorities before the first interaction, leading to more personalized conversations and improved engagement outcomes.

Business Challenge

Improving customer engagement with better prospect intelligence for sales advisors.

One of India’s leading life insurance providers wanted to enhance the effectiveness of its sales teams by enabling more informed and personalized customer interactions. Sales advisors often had limited context about prospects before the first engagement, making it difficult to tailor conversations based on customer interests, financial priorities, or life-stage requirements.

  • Lack of customer context before engagement
  • Manual effort to gather publicly available customer information
  • Limited personalization during initial sales conversations
  • Inconsistent prospect profiling across sales teams

The business needed an AI-driven customer intelligence framework that could generate actionable prospect insights quickly while maintaining strict privacy and compliance standards.

Business Challenge

Improving customer engagement with better prospect intelligence for sales advisors.

One of India’s leading life insurance providers wanted to enhance the effectiveness of its sales teams by enabling more informed and personalized customer interactions. Sales advisors often had limited context about prospects before the first engagement, making it difficult to tailor conversations based on customer interests, financial priorities, or life-stage requirements.

  • Lack of customer context before engagement
  • Manual effort to gather publicly available customer information
  • Limited personalization during initial sales conversations
  • Inconsistent prospect profiling across sales teams

The business needed an AI-driven customer intelligence framework that could generate actionable prospect insights quickly while maintaining strict privacy and compliance standards.

Our Solution

  • Implemented a GenAI-powered customer profiling solution directly integrated into the client’s CRM ecosystem
  • Leveraged silent APIs to aggregate publicly available customer information from social media platforms, websites, blogs, job portals, company websites, and e-commerce footprints
  • Processed collected data through a data enrichment pipeline that performed cleansing, deduplication, relevance scoring, entity tagging, and sentiment analysis
  • Advanced AI models generated customer personas, professional summaries, behavioral insights, conversation cues, and recommended engagement strategies for sales advisors
  • Incorporated privacy safeguards, role-based access controls, audit logging, and compliance measures aligned with applicable data protection standards

Key Results and Benefits

  • Improved customer engagement, sales effectiveness, and operational efficiency
  • Automated prospect research and customer insight generation to improve sales productivity
  • Personalized and relevant conversations aligned to customer interests, behaviors, and financial goals
  • Actionable conversation cues, behavioral summaries, and tailored product recommendations for AI-driven decision support
  • Governance, monitoring, and compliance controls for secure and responsible use of publicly available customer data

About ÀÖ²¥´«Ã½ÊÓƵ

ÀÖ²¥´«Ã½ÊÓƵ is a leading global technology services and solutions provider, led by Business and Technology Consulting. ÀÖ²¥´«Ã½ÊÓƵ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ÀÖ²¥´«Ã½ÊÓƵ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ÀÖ²¥´«Ã½ÊÓƵ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About ÀÖ²¥´«Ã½ÊÓƵ

The post An Indian Life Insurer Enables Smarter Customer Engagement with AI-Powered Prospect Profiling appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

]]> Building a Cloud-Native Payment Orchestration Platform to Accelerate Global Merchant Onboarding /case-study/cloud-services/building-a-cloud-native-payment-orchestration-platform-to-accelerate-global-merchant-onboarding/ Tue, 12 May 2026 12:53:16 +0000 /?post_type=resource&p=49368 The post Building a Cloud-Native Payment Orchestration Platform to Accelerate Global Merchant Onboarding appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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Executive Summary

Discover how a global payments provider built a cloud-native SaaS payment orchestration platform that reduced onboarding from days to hours, simplified integrations, and delivered 99.99%+ availability worldwide.

Business Challenge

  • Complex integrations across multiple payment methods, regions, and partners
  • Slow onboarding of new payment options impacting time‑to‑market
  • Scalability limitations with legacy and tightly coupled architectures
  • High operational overhead in maintaining multiple integrations and deployments

Business Challenge

  • Complex integrations across multiple payment methods, regions, and partners
  • Slow onboarding of new payment options impacting time‑to‑market
  • Scalability limitations with legacy and tightly coupled architectures
  • High operational overhead in maintaining multiple integrations and deployments

Our Solution

  • Designed and engineered a cloud‑native payment orchestration platform using a micro-services architecture
  • Built a single‑API integration layer to simplify onboarding and management of multiple payment methods
  • Implemented CI/CD pipelines and containerized workloads for rapid releases and scalability
  • Enabled multi‑region deployment to support global growth and performance

Key Results and Benefits

  • Faster onboarding of payment methods and partners
  • Improved scalability and platform resilience
  • Reduced engineering and operational complexity
  • Accelerated product releases and regional expansion

Impact Metrics

0 Days → Hours

Reduction in onboarding time

0 %+

Platform availability

About ÀÖ²¥´«Ã½ÊÓƵ

ÀÖ²¥´«Ã½ÊÓƵ is a leading global technology services and solutions provider, led by Business and Technology Consulting. ÀÖ²¥´«Ã½ÊÓƵ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ÀÖ²¥´«Ã½ÊÓƵ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ÀÖ²¥´«Ã½ÊÓƵ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About ÀÖ²¥´«Ã½ÊÓƵ

The post Building a Cloud-Native Payment Orchestration Platform to Accelerate Global Merchant Onboarding appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

]]> Modernizing a Legacy Desktop Application into a Scalable Cloud-Native SaaS Platform /case-study/cloud-services/modernizing-a-legacy-desktop-application-into-a-scalable-cloud-native-saas-platform/ Tue, 12 May 2026 12:45:16 +0000 /?post_type=resource&p=49364 The post Modernizing a Legacy Desktop Application into a Scalable Cloud-Native SaaS Platform appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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Executive Summary

A self-built, cloud-native SaaS platform to modernize its legacy desktop-based solution and support rapid growth across geographies.

Business Challenge

  • Monolithic, legacy desktop application limiting scalability and innovation
  • High operational and infrastructure costs due to on‑premise setup
  • Difficulty supporting global users with consistent performance and availability
  • Need to modernize architecture without disrupting business continuity

Business Challenge

  • Monolithic, legacy desktop application limiting scalability and innovation
  • High operational and infrastructure costs due to on‑premise setup
  • Difficulty supporting global users with consistent performance and availability
  • Need to modernize architecture without disrupting business continuity

Our Solution

  • Designed and built a cloud-native, multi-tenant SaaS platform using micro-services architecture
  • Modernized the legacy application into an API-driven, containerized solution
  • Implemented CI/CD pipelines and agile delivery for continuous enhancements
  • Enabled high availability, performance, and global scalability on cloud

Key Results and Benefits

  • Improved platform scalability and system resilience
    Reduced operational and infrastructure costs
    Faster feature delivery through agile cloud-native engineering
  • Enhanced user experience across regions

Impact Metrics

0 %

Topline growth enabled by platform modernization

0 %

Reduction in operating and infrastructure costs

About ÀÖ²¥´«Ã½ÊÓƵ

ÀÖ²¥´«Ã½ÊÓƵ is a leading global technology services and solutions provider, led by Business and Technology Consulting. ÀÖ²¥´«Ã½ÊÓƵ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ÀÖ²¥´«Ã½ÊÓƵ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ÀÖ²¥´«Ã½ÊÓƵ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About ÀÖ²¥´«Ã½ÊÓƵ

The post Modernizing a Legacy Desktop Application into a Scalable Cloud-Native SaaS Platform appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

]]> Scaling Global IT Operations for a Multinational Beverage Enterprise Through Centralized Run & Scale Services /case-study/cpg/scaling-global-it-operations-for-a-multinational-beverage-enterprise-through-centralized-run-and-scale-services/ Tue, 12 May 2026 12:45:00 +0000 /?post_type=resource&p=49366 The post Scaling Global IT Operations for a Multinational Beverage Enterprise Through Centralized Run & Scale Services appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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Executive Summary

Explore how a global beverage enterprise centralized IT operations across 23 markets, supported over 4,900 devices worldwide, improved user experience by 15%, and achieved 51% cost savings through intelligent run and scale services.

Business Challenge

  • 140+ contracts across 23 markets (operating companies of Heineken) covering network, compute / storage / collaboration, and workplace services.
  • Services centralization to the Poland Tech Hub encompassing 23 Opcos
  • Retention of 50+ impacted resources across 23 markets (operating companies)

Business Challenge

  • 140+ contracts across 23 markets (operating companies of Heineken) covering network, compute / storage / collaboration, and workplace services.
  • Services centralization to the Poland Tech Hub encompassing 23 Opcos
  • Retention of 50+ impacted resources across 23 markets (operating companies)

Our Solution

TWP

  • Desk side support and field services.
  • Tech enablement and support across 20+ countries
  • MS Teams, Image management, Patching, HW & Certificate mgmt.

MEM

  • 950+ servers monitored and managed across regions
  • Field agents dispatched to 20+ different countries

Network

Network support across global landscape

  • 24*7 coverage of over 4950+ devices including Switches, Server, Backups & Storage
  • Datacenters Support

Impact Metrics

0 %

Improvement to UX baseline within 6 months

0 %

Reduction in ticket count with 100+ bots deployed, starting Day 1

0 %

Cost savings in 3 years

About ÀÖ²¥´«Ã½ÊÓƵ

ÀÖ²¥´«Ã½ÊÓƵ is a leading global technology services and solutions provider, led by Business and Technology Consulting. ÀÖ²¥´«Ã½ÊÓƵ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ÀÖ²¥´«Ã½ÊÓƵ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ÀÖ²¥´«Ã½ÊÓƵ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About ÀÖ²¥´«Ã½ÊÓƵ

The post Scaling Global IT Operations for a Multinational Beverage Enterprise Through Centralized Run & Scale Services appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

]]> Transforming Global Claims Operations with a Cloud-Native, AI-Enabled Claims Platform /case-study/cloud-services/transforming-global-claims-operations-with-a-cloud-native-ai-enabled-claims-platform/ Tue, 12 May 2026 12:09:00 +0000 /?post_type=resource&p=49358 The post Transforming Global Claims Operations with a Cloud-Native, AI-Enabled Claims Platform appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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Executive Summary

A self-built, cloud-native digital platform to modernize and scale its claims operations.

Business Challenge

  • Legacy and semi‑manual claims processes impacting turnaround time and customer experience
  • Inability to scale claims processing consistently across regions and partners
  • High dependency on manual reviews leading to operational inefficiencies and cost leakages
  • Need for strong data privacy, governance, and compliance across global operations

Business Challenge

  • Legacy and semi‑manual claims processes impacting turnaround time and customer experience
  • Inability to scale claims processing consistently across regions and partners
  • High dependency on manual reviews leading to operational inefficiencies and cost leakages
  • Need for strong data privacy, governance, and compliance across global operations

Our Solution

  • Built a bespoke, cloud-native claims automation platform aligned to clients’s global operating model
  • Embedded AI-enabled claims decisioning with human-in-the-loop for exceptions
  • Designed for multi-region scalability, security, and regulatory compliance
  • Implemented automated data privacy controls and continuous model monitoring

Key Results and Benefits

  • Faster and more consistent claims processing across regions
  • Significant reduction in manual intervention and operational effort
  • Scalable platform supporting rapid business growth
  • Improved compliance, accuracy, and operational efficiency

Impact Metrics

0 %

Reduction in manual processing efforts

0 %

AI model accuracy in claims decisioning

Learn More from Our Whitepaper

AI Accelerators Enable ROI-focused Cloud Modernization with Lower CAPEX

Download now

About ÀÖ²¥´«Ã½ÊÓƵ

ÀÖ²¥´«Ã½ÊÓƵ is a leading global technology services and solutions provider, led by Business and Technology Consulting. ÀÖ²¥´«Ã½ÊÓƵ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ÀÖ²¥´«Ã½ÊÓƵ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ÀÖ²¥´«Ã½ÊÓƵ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About ÀÖ²¥´«Ã½ÊÓƵ

The post Transforming Global Claims Operations with a Cloud-Native, AI-Enabled Claims Platform appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

]]> AI-Led Modernization Of Engineering Applications For Productivity Improvement /case-study/ai/ai-led-modernization-of-engineering-applications-for-productivity-improvement/ Tue, 12 May 2026 12:02:01 +0000 /?post_type=resource&p=49356 The post AI-Led Modernization Of Engineering Applications For Productivity Improvement appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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Executive Summary

US-based manufacturer of irrigation, lighting, sign structures, and utility infrastructure solutions.

Business Challenge

  • Legacy Technology & Fragmented Landscape
  • Standalone systems & processes
  • User Experience & Maintenance Challenges
  • On-prem heavy systems leads to Scalability challenges
  • Lack of standardization across apps & business Units

Business Challenge

  • Legacy Technology & Fragmented Landscape
  • Standalone systems & processes
  • User Experience & Maintenance Challenges
  • On-prem heavy systems leads to Scalability challenges
  • Lack of standardization across apps & business Units

Our Solution

Modernization of Engineering & Manufacturing apps to streamline data transfer between Design, Manufacturing & Sales teams.

  • Application Modernization: Re-engineer legacy applications using modern, scalable technology stack, Refactor to latest version using MS .NET upgrade utility
  • AI-Led Migration and Integration: Use AI tools (GitHub Copilot) to accelerate legacy code analysis and modernization
  • Consistent User Experience: Deliver a unified and responsive user interface across applications & Integrate AI capabilities into business workflows for better efficiency
  • Host applications on Azure & Migration of Oracle to SQL DB using Microsoft SQL Server Migration Assistant (SSMA)

Key Results and Benefits

  • ~25–30% reduction in manual engineering effort
  • 30–40% faster delivery using AI-assisted development and reusable frameworks
  • 25% improvement in task completion time through consistent and responsive UX

About ÀÖ²¥´«Ã½ÊÓƵ

ÀÖ²¥´«Ã½ÊÓƵ is a leading global technology services and solutions provider, led by Business and Technology Consulting. ÀÖ²¥´«Ã½ÊÓƵ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ÀÖ²¥´«Ã½ÊÓƵ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ÀÖ²¥´«Ã½ÊÓƵ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About ÀÖ²¥´«Ã½ÊÓƵ

The post AI-Led Modernization Of Engineering Applications For Productivity Improvement appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

]]> Transforming Cloud Operations with AI-Driven AIOps, GenAI, and Intelligent FinOps /case-study/cloud-services/transforming-cloud-operations-with-aidriven-aiops-genai-and-intelligent-finops/ Tue, 12 May 2026 11:55:15 +0000 /?post_type=resource&p=49351 The post Transforming Cloud Operations with AI-Driven AIOps, GenAI, and Intelligent FinOps appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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Executive Summary

Innovation‑led adoption of AIOps, GenAI, and AI‑driven FinOps to experiment, validate, and scale intelligent cloud operations for a leading asset management organization.

Business Challenge

  • Heavy reliance on manual incident triage and repetitive L2/L3 activities
  • Limited predictive insights leading to reactive operations
  • Rising cloud costs without real‑time anomaly detection or optimization
  • Knowledge scattered across teams, impacting resolution speed and consistency

Business Challenge

  • Heavy reliance on manual incident triage and repetitive L2/L3 activities
  • Limited predictive insights leading to reactive operations
  • Rising cloud costs without real‑time anomaly detection or optimization
  • Knowledge scattered across teams, impacting resolution speed and consistency

Our Solution

  • Introduced AI‑driven experimentation using AIOps and GenAI capabilities
  • Implemented auto‑triage, self‑healing, and predictive analytics to reduce manual intervention
  • Enabled AI‑assisted knowledge automation for faster issue resolution
  • Piloted AI‑led FinOps for real‑time cost insights and anomaly detection

Key Results and Benefits

  • Proven reduction in manual effort through AI‑based automation
  • Faster and more consistent incident resolution
  • Improved visibility and control over cloud costs
  • Validated AI use cases ready for enterprise‑scale adoption

Impact Metrics

0 %

Total cost savings

0 %

Faster deployments and change cycles

About ÀÖ²¥´«Ã½ÊÓƵ

ÀÖ²¥´«Ã½ÊÓƵ is a leading global technology services and solutions provider, led by Business and Technology Consulting. ÀÖ²¥´«Ã½ÊÓƵ provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. ÀÖ²¥´«Ã½ÊÓƵ is a wholly owned subsidiary of ITC Ltd., a 100-plus-year-old diversified conglomerate with businesses spanning Hotels, Consumer Goods, Paperboards & Packaging, Agri Business, and Information Technology. ITC Ltd. has been in the hospitality business for over 4 decades. It has over 100 properties across 70+ destinations. The hospitality practice at ÀÖ²¥´«Ã½ÊÓƵ is 800+ people strong and most have experience in the hospitality domain leading to a high-quality IT service experience for its hospitality customers.

Read More About ÀÖ²¥´«Ã½ÊÓƵ

The post Transforming Cloud Operations with AI-Driven AIOps, GenAI, and Intelligent FinOps appeared first on ÀÖ²¥´«Ã½ÊÓƵ.

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