Consumer Packaged Goods (CPG) Archives - 乐播传媒视频 /category/industry/cpg/ IT Consulting, Strategy & Outsourcing Services Company Fri, 12 Jun 2026 09:19:13 +0000 en-US hourly 1 https://wordpress.org/?v=7.1.3 /wp-content/uploads/2020/03/itc-logo.png Consumer Packaged Goods (CPG) Archives - 乐播传媒视频 /category/industry/cpg/ 32 32 PPWR Compliance Will Fail Without SKU-Level Packaging Data. Is your Company ready? /blog/ppwr-compliance-will-fail-without-sku-level-packaging-data.-is-your-company-ready/ Fri, 12 Jun 2026 09:19:13 +0000 /?p=49529 For Consumer Packaged Goods (CPG) companies selling into Europe, packaging is moving from a sustainability conversation to a compliance, cost, and market-access issue. The European Union Packaging and Packaging Waste […]

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For Consumer Packaged Goods (CPG) companies selling into Europe, packaging is moving from a sustainability conversation to a compliance, cost, and market-access issue.

The European Union (PPWR) entered into force in February 2025 and will generally apply from 12 August 2026, bringing new requirements around recyclability, recycled content, labelling, substances of concern, documentation, and Extended Producer Responsibility (EPR).

Many CPG companies believe they still have time to prepare for PPWR. However, operationally, they may already be too late. By the time enterprises identify non-compliant SKUs, validate supplier data, redesign packaging, and complete internal approvals, the remediation window may already be closing.

Beyond the deadline, PPWR is becoming one of the largest packaging data and operational readiness challenges many CPG companies have faced in years.

Why packaging data is now business-critical

A global CPG company may have thousands of Stock Keeping Units (SKUs) across markets, suppliers, plants, packaging formats, and material combinations.

A single beverage SKU, for example, is not just a bottle. It may include glass, an aluminum cap, a front label, a back label, a neck label, inks, adhesives, cartons, secondary packaging, and country-specific artwork. Each component has its own recyclability profile, material composition, supplier documentation, and compliance requirement.

That means a product cannot be assessed only at a broad packaging-family level. PPWR readiness needs visibility at the SKU level. This is where many enterprises discover the first challenge.

Packaging specifications may sit in Product Lifecycle Management (PLM) systems. Supplier declarations may arrive as PDF files. Procurement data may sit in Enterprise Resource Planning (ERP) systems. Sustainability reporting may run through separate tools. Certificates may be incomplete, outdated, or unaudited. Some data may still be managed through spreadsheets.

When compliance teams attempt to assess SKU-level readiness across markets, many discover that packaging information is incomplete, inconsistent, or difficult to trace across products, suppliers, and packaging components.

The cost of this fragmentation can be significant

For large CPG enterprises, fragmented packaging data can translate into millions in avoidable EPR costs, delayed product approvals, supplier non-compliance exposure, late-stage packaging redesigns, and increased audit risk.

For instance, if packaging uses virgin materials, EPR fees may be higher. If recycled content or recyclability scores are weak, redesign may be required. If supplier declarations cannot be verified, the Declaration of Conformity (DoC) becomes difficult to complete. In fact, supplier documentation is emerging as one of the biggest PPWR risk areas. Many companies still rely on incomplete declarations, outdated certificates, inconsistent material composition data, and manually validated supplier information.

The complexity also varies by country. While PPWR aims to harmonize packaging rules across the European Union (EU), companies still need to account for local EPR schemes, labelling expectations, and market-specific implementation across markets. This creates operational complexity across packaging, procurement, regulatory affairs, and supply chain teams.

What many executives underestimate is that PPWR is not just a reporting exercise. It directly impacts packaging design, supplier onboarding, product approvals, EPR cost exposure, and speed-to-market. Companies that wait too long may find themselves reacting through manual data hunts, emergency redesign programs, manual data collection and late-stage packaging redesign efforts.

So where should companies begin?

PPWR readiness begins with three practical steps:

  • Assess packaging data maturity
    Organizations need to identify where packaging data resides, how complete and reliable it is, and whether material composition can be traced consistently across SKUs, suppliers, and markets. Supplier documentation quality and data availability are also critical considerations.
  • Build SKU-level compliance visibility
    Teams should have centralized visibility into recyclability grades, material composition by weight, recycled content, supplier compliance status, EPR cost exposure, country-specific requirements, and supporting documentation readiness.
  • Connect systems and workflows
    PPWR data cannot remain isolated within PLM systems or sustainability reports. Organizations need integrated workflows connecting PLM, ERP, procurement, supplier platforms, documentation repositories, and reporting systems so compliance can be managed continuously rather than assembled manually before audits or reporting cycles.

Where Artificial Intelligence can help

AI can significantly accelerate PPWR readiness by extracting packaging information from supplier PDFs, certificates, lab reports, and specification sheets at scale. It can also identify compliance gaps, flag high-risk materials, benchmark suppliers, and prioritize remediation actions across thousands of SKUs.

Over time, AI-enabled compliance intelligence can also help companies track regulatory changes and understand what needs to be updated across products, suppliers, and markets.

The window to act is narrowing

PPWR readiness will not come from interpreting the regulation at the last minute. It will come from building the packaging data foundation now, while there is still time to trace materials, verify supplier documentation, assess recyclability, manage country-level variation, and redesign packaging where needed.

The organizations that move early will have more time to redesign packaging, renegotiate supplier requirements, reduce EPR exposure, and improve packaging readiness and reduce compliance risk. Those that delay may face rising costs, reactive packaging changes, fragmented supplier data, and increased regulatory pressure close to enforcement timelines.

For CPG companies, the question is whether their systems, suppliers, and teams can produce the evidence needed to prove compliance, control costs, and keep products moving across European markets.

The faster companies can bring packaging data together, the more confidently they can respond to PPWR and the wider shift toward circular packaging.

To explore how CPG enterprises can prepare for PPWR with a structured, data-led approach, read our whitepaper on packaging compliance and PPWR readiness.


Author:

Paritosh Singha
Principal Consultant at 乐播传媒视频

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Why Disconnected Packaging Data Could Become the Biggest PPWR Risk for CPG Companies /blog/why-disconnected-packaging-data-could-become-the-biggest-ppwr-risk-for-cpg-companies/ Fri, 12 Jun 2026 09:19:04 +0000 /?p=49527 Many consumer goods (CPG) companies are still viewing the upcoming Packaging and Packaging Waste Regulation (PPWR) through the familiar lens of sustainability reporting. The assumption is understandable. Packaging regulation has […]

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Many consumer goods (CPG) companies are still viewing the upcoming Packaging and Packaging Waste Regulation (PPWR) through the familiar lens of sustainability reporting. The assumption is understandable. Packaging regulation has traditionally lived somewhere between compliance, ESG, packaging development, and supplier documentation.

What makes PPWR particularly difficult is not a single packaging assessment, but the need to continuously manage compliance across thousands of SKUs, packaging-component combinations, suppliers, markets, and evolving regulatory conditions. For many CPG enterprises, the challenge is rapidly shifting from isolated compliance activity to enterprise-wide packaging data governance.

That proof cannot be assembled at the last minute from scattered spreadsheets, supplier PDFs, PLM records, ERP extracts, sustainability tools, and email trails. This is where the real risk begins.

The biggest PPWR challenge may be system disconnect

In a large CPG enterprise, packaging data rarely lives in one place. Product and packaging specifications may sit in PLM. Procurement data may sit in ERP. Supplier declarations may come through portals, emails, or PDFs. Sustainability teams may use separate ESG or LCA tools. Regulatory teams may maintain country-level trackers. Packaging development may rely on artwork, component, and material records that are versioned differently across systems.

Individually, each system may work. Collectively, they may fail PPWR.

That is because PPWR readiness depends on the ability to connect data across the packaging lifecycle. A supplier certificate needs to link to a material record. A material record needs to link to a packaging component. A packaging component needs to link to an SKU. That SKU needs to be assessed against country-specific rules, EPR fees, recyclability thresholds, labelling requirements, and documentation obligations.

The challenge becomes even greater when packaging specifications change. A material substitution, resin update, packaging weight modification, artwork revision, or recycled content adjustment may impact compliance calculations, EPR exposure, recyclability outcomes, supplier declarations, and reporting obligations simultaneously. In disconnected environments, those changes often do not propagate consistently across systems, creating gaps between packaging reality and compliance records.

Fragmented data slows every critical decision

Disconnected packaging data creates a practical problem: teams cannot act fast enough.

A packaging team may need to know whether a new format meets recyclability expectations. Procurement may need to validate whether supplier documentation is complete. Regulatory affairs may need evidence for a Declaration of Conformity. Sustainability may need reliable portfolio-level metrics. Commercial teams may need assurance that a product can continue to move in a specific European market.

If each answer requires a manual hunt across systems, documents, suppliers, and spreadsheets, PPWR compliance becomes reactive by default. The issue is not only inefficiency, but scalability. Manual coordination across packaging, procurement, regulatory, sustainability, and supplier teams may work temporarily for isolated projects, but it becomes increasingly difficult to sustain across large packaging portfolios operating in multiple markets simultaneously.

This can delay packaging approvals, slow new product launches, trigger late-stage redesigns, and create avoidable friction between R&D, procurement, sustainability, compliance, and supply chain teams. It can also increase EPR exposure, especially where material choices, recycled content, or recyclability performance directly influence fee structures.

The hidden cost is not only regulatory penalty, it is decision latency.

Audit readiness will be a mandatory requirement

Under PPWR, companies will increasingly need to demonstrate not only that packaging complies, but also how compliance was validated, approved, and maintained over time. This creates pressure for traceable decision-making across packaging development, supplier onboarding, material changes, and market approvals.

In practice, audit readiness depends on the ability to connect packaging specifications, supplier evidence, recyclability assessments, declarations, approvals, and reporting records into a transparent compliance trail. Static spreadsheets and disconnected repositories make that process difficult to scale reliably.

Supplier evidence is becoming a control point

One of the weakest links in PPWR readiness is supplier evidence 鈥� incomplete declarations, outdated certificates, unstandardized material composition data, and important information such as proof of restricted substance compliance sitting outside formal workflows.

Under PPWR, companies will need to maintain confidence in the data behind their packaging claims. That means, supplier documentation can no longer remain a side process managed through attachments and manual follow-ups. It needs to become part of a governed workflow, connected to product records, packaging components, approval gates, and reporting requirements.

This becomes especially critical when suppliers operate across multiple geographies and packaging tiers. Many enterprises still struggle with inconsistent material declarations, varying documentation formats, outdated certificates, and limited visibility into upstream packaging composition changes. Without structured supplier traceability, compliance confidence weakens quickly.

For global CPG companies, this is especially important because compliance is not uniform in practice. PPWR may create a common regulatory direction across Europe, but country-level EPR rules, labelling expectations, artwork requirements, and implementation details still matter. The same packaging format can carry different cost, compliance, or labelling implications across markets.

What connected packaging intelligence should look like

The answer is not another standalone compliance dashboard. Most CPG enterprises already have enough systems. What they need is a packaging intelligence backbone that brings product, packaging, supplier, sustainability, compliance, and reporting data into a governed operating layer.

In practical terms, this means creating a governed digital layer where packaging specifications, supplier evidence, sustainability metrics, recyclability assessments, regulatory obligations, and market-specific compliance requirements can interact through connected workflows rather than isolated data repositories.

This does not require every enterprise to rip and replace its current systems. In most cases, the smarter move is integration. Existing systems can remain, but the data and workflows around packaging compliance need to be connected, governed, and traceable.

PLM can serve as the operational anchor for packaging specifications, BOM structures, pack hierarchies, artwork management, material substitutions, and packaging change workflows. Around that foundation, ERP, procurement platforms, supplier systems, ESG tools, LCA solutions, EPR platforms, and regulatory databases need to operate as connected ecosystems rather than disconnected repositories. The objective is not simply integration, but synchronized packaging governance across functions and markets.

To support scalable PPWR readiness, this connected operating layer should enable four core capabilities across the packaging lifecycle:

  • First, it should create a single product-pack view across markets. Teams should be able to see material composition, recycled content, recyclability score, supplier evidence, labelling status, EPR exposure, and compliance gaps at SKU, packaging component, supplier, and country level. This visibility also helps enterprises assess potential EPR cost exposure, redesign priorities, and packaging portfolio risk concentrations before issues escalate operationally
  • Second, it should embed compliance into workflows. Restricted substance checks, supplier declarations, documentation reviews, recyclability validation, and approval traceability need to become part of packaging development, sourcing, and change management. That is how companies reduce late-stage redesigns, delayed launches, and audit pressure.
  • Third, it should make supplier evidence structured and usable, with certificates, lab reports, declarations, and material data linked directly to product and packaging records.
  • Fourth, it should use AI where the work is too fragmented or high-volume for manual teams to manage efficiently. AI can help extract data from PDFs and certificates, identify missing documentation, flag high-risk materials, benchmark suppliers, surface country-level exposure, and suggest priority actions. AI can also help prioritize high-risk packaging scenarios by identifying missing evidence, inconsistent supplier data, market-specific exposure, or packaging components that may require redesign or additional validation under changing regulations.

The way forward

Building this capability requires more than regulatory interpretation. It needs packaging domain knowledge, PLM and ERP integration, supplier data management, sustainability data modelling, compliance workflow design, and AI-enabled analytics.

In practical terms, companies need to assess current gaps, define a target data model, connect PLM, ERP, supplier and sustainability systems, embed controls into workflows, and create audit-ready reporting across markets. A structured transformation approach typically begins with packaging data discovery and process assessment, followed by integration of PLM, ERP, supplier, and sustainability systems, workflow governance implementation, supplier evidence digitization, and continuous compliance monitoring across markets.

For CPG companies, the real PPWR risk may not be that they lack intent. It may be that their packaging data, systems, and workflows are too disconnected to keep pace with the regulation. The sooner they move from fragmented packaging records to connected packaging intelligence, the more control they will have over compliance, cost, supplier traceability, and market readiness.

To know how to build PPWR readiness into your enterprise download our whitepaper.


Author:

Paritosh Singha
Principal Consultant at 乐播传媒视频

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Generative AI, a New Catalyst for D2C Expansion /blog/generative-ai-a-new-catalyst-for-d2c-expansion./ Mon, 12 Feb 2024 13:36:00 +0000 /?p=41077 The post Generative AI, a New Catalyst for D2C Expansion appeared first on 乐播传媒视频.

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No one will argue with the fact that the technology that has created the most intense ripple effect across industries in recent times is Generative AI. The progressive penetration of this technology into the workforce of organisations is posing a threat to the companies which are still evaluating its potential applications. Traditional Artificial Intelligence (AI) has been predominant in multiple areas of business transformation for quite some time. However, introduction of generative AI has added a new dimension to the transformation process across industries like CPG. CPG industry has long been a prime user of AI technologies like Machine learning & Predictive analytics to resolve the mystery of consumer behaviours. In last few years this industry has seen manifold increase in adoption of digital technologies due to emergence of D2C (Direct to Customer) business model. The aspirational journey of D2C could be further accelerated by the features of generative AI through proper applications. Potential of this technology could generate significant value in areas like Sales & Marketing, Customer operations and Product R&D. As McKinsey report highlights that ~75% of total annual value from generative AI use cases are accounted for in above areas along with Software engineering. Functions like supply chain & logistics, which are at the core of D2C business model, are also not far behind from reaping benefits of this technology.

Following benefits are lying ahead for the CPG & D2C players who aspire to become game changers in the industry.

Marketing & Sales:

  • Content creation: Generative AI is undoubtedly a useful tool for potential savings in time and effort for content creation. Primary use could be preliminary idea generation. Even this tool could be used to create content out of collective ideas generated by different team members.
  • Consumer preference: Ability of generative AI to read through texts, videos and photos to retrieve useful information and analyse those to generate insights within short period could help D2C firms create vast number of individual consumer profiles with higher accuracy. Based on individual preferences this tool could be used to draft engaging campaigns and advertisements to increase the probability of conversions.
  • Market research: This is the area that is receiving increasing focus in D2C firm because of the rising competition. Generative AI could be deployed to understand overlapping areas of feedbacks received from consumer researches, social media views, academic research outcomes and responses from online campaigns.
  • Customised offerings: Customisation is at the core of D2C business model wherein firms have already deployed traditional AI tools and analytics models. Generative AI could prove effective in this space by its ability to convert text-to-image for visualisation of offerings through interplay of colour, textures, ingredients, tastes etc.
  • Synthetic customers: Unique value proposition of generative AI is mimicking human actions based on analysis of responses. D2C firms could utilise this facility to analyse customer feedbacks and generate 鈥楽ynthetic Customer鈥� which is a digital replica of actual customer exhibiting purchasing preferences. This could help companies revisit their existing strategies of getting closure to any customer and improve the chances of lead generation.

Products & Services:

  • Product Innovation: Product conceptualisation might become easier with generative AI through analysis of market research data, consumer preferences, competitors鈥� activities and consumers鈥� browsing history. Moreover, simulation of product formulations considering combinations of ingredients, their pricing and attributes could help create improved product variants with increased monetary savings.
  • Packaging Design: An attractive and appealing packaging that provides relevant information within shorter viewing span is always preferable in CPG industry. Generative AI could add value to packaging design by processing & recognising consumer preferences and market needs from texts, photos, videos, research articles and social media views.
  • Product portfolio & pricing: Generative AI could analyse the pricing of competitors products, sales data, market trends and consumer preferences to suggest optimised pricing. Sales trajectory, stock movement, consumer demands and market demands are useful information which could assist this tool identify low performing products that need replacement with a more effective solution.
  • Customer service: Generative AI could improve the quality of interactions by engaging in more emotional dialogue through analysis of previous interactions. The tool could also be deployed for answering multiple customers at a time. Its ability to retrieve historical data about similar problems and suggest probable solutions could help human representatives in dealing with customers.

Supply chain & logistics:

  • Inventory management: The advanced algorithms used in generative AI enable it to continuously learn through texts, images and videos and derive insightful patterns and trends out of consumer demands and market dynamics. Such a feature is crucial to recommend stock planning at factory outlet and warehouses within shorter time span as faster delivery has now become the driving force for the success of D2C business model.
  • Demand forecasting: Accuracy of demand forecasting is a function of consumer buying behaviour which is the foundation for any D2C business. Firms that have higher accuracy in forecasting are set to win more than half the battle of customer acquisition. Generative AI with its advanced analytical engine could easily enhance the existing models with more accurate predictions made out of multiple factors.
  • Route optimisation: By reviewing the probable routes from geographical map and analysing historical trends of traffic conditions along these routes, generative AI could recommend the fastest delivery route to consumers. Generative AI could also create convenience to customers by recommending customised schedule of delivery based on previous choices and take the firm one step closer towards a trusted relationship.

Although above benefits are going to make generative AI tempting in the long run, there is a note of caution while using this tool. Generative AI works primarily on the set of data fed into the model. Hence, relevance and authenticity of data is a concern for generating output from this technology. Moreover, there is always risk of plagiarism, copyright infringement, violation of property rights and erosion of brand value when contents are generated from publicly available information. Further, D2C firms must take note that rising adoption of generative AI will only provide a level playing field among competitors. It鈥檚 the vision and strategy of any firm to find the right avenue of application of this technology so that it could convert itself as a mere facilitator to a generator of business in the long run. 乐播传媒视频 being an experienced digital solution provider in CPG industry is geared up to help D2C firms accelerate their business with right applications of generative AI.

For more information, contact 乐播传媒视频.


Author:

Debal Chakraborty,
Principal Consultant

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10 Critical Learnings to Win in D2C in Mid to Large Sized Organizations /blog/10-critical-learnings-to-win-in-d2c-in-mid-large-sized-organizations/ Tue, 07 Feb 2023 11:19:44 +0000 /?p=39620 The post 10 Critical Learnings to Win in D2C in Mid to Large Sized Organizations appeared first on 乐播传媒视频.

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Being a Chief Digital Officer in several large Healthcare & CPG these are some of the common learnings I have encountered to scale and win in D2C. Hope it helps and would love to hear your learnings so we can collaborate to learn as a D2C community.

1. Holistic Framework

Sometimes organizations think of D2C principally in terms of E-Commerce, but to be successful it is so much more. A useful framework to follow is acquire, convert and retain, and each of the three pillars require the following listed components. To succeed one needs to excel in all aspects over a period of time.

2. Consumer experience (CX) obsession

It鈥檚 obvious and every company talks about consumer obsession. But are we really? Every day, the D2C team needs to be asking themselves how to improve the CX. As an organisation, what are you learning through your reviews, ratings, consumer feedback, and how are you incorporating that to continuously improve CX ? CX is an iterative process, not just a one off. In my various roles I made sure to read customer reviews and comments everyday to pick up signals to act upon.

3. Consumer journeys, content and personalization

At the heart of CX lies journey mapping, content, and personalisation. It is critical to have robust CoEs to make this the DNA of the marketing teams. Real-time content personalisation is also key, which means you need to map how your content operations will work in terms of creative, design and real-time deployment. Which parts of content operations do you keep in-house, and which do you outsource ? What technology solutions do you deploy for personalisation ? Should your content teams be onshore or nearshore ? There are many pros and cons to each approach. Working with the right partners you can create the optimal solution and roadmap.

4. Owned sites and marketplaces

Most successful CPGs follow a dual strategy of owned e-commerce sites and marketplaces. In many cases, marketplaces such as Amazon still account for the majority of sales, as that is where consumers do most of their shopping. Accordingly, it is very important that a CoE is set up to manage and extract maximum value from marketplace partnerships.

5. Revenue++

Most organizations initially think of D2C & E-Commerce as a way to increase sales. Certainly that can be true, but the insights one can generate through building first party databases can be even more powerful. The D2C database can also be used to test new products or line extensions. D2C teams should therefore be positioning D2C on the wider benefits and not just revenue generation.

6. Tech is the enabler; don鈥檛 lead with it

Many mid to large CPG organisations make a large investment in martech stacks, only to be disappointed with the return and the ability of marketing teams to adopt and utilize these stacks to derive maximum value. Simply deploying a premium martech stack is like giving someone a formula 1 car, but without the licence or training to drive it. It is absolutely critical to lead with strategy, skills development and business processes. Only then can the organization derive full value from the tech stack.

7. Archetypes

In many instances, D2C and E-Commerce revenues in large markets like the US can be very different compared to smaller markets. Following an archetype strategy can therefore be helpful in guiding investments across regions and markets and helping to optimise marketing and tech investment. In certain cases, premium martech stacks with greater functionality could be deployed in Tier 1 markets, whereas Tier 2 markets could have more value-based stacks to achieve positive ROI faster.

8. Product ownership and agile ways of working

Don鈥檛 fall into the trap of relying on traditional organisational structures to win in D2C. D2C requires agile decision-making based on real-time data. Business and IT product ownership is therefore critical for success. Some CPGs have created product owners for attract, convert and retain streams to enable empowered decision-making and agile ways of working. It will be a journey and won鈥檛 be perfect on day 1 but over time it will pay dividends.

9. End to end data insights

Many organisations have invested heavily in data lakes and hubs and are disappointed that they still cannot generate end to end insights. Customer Data Platforms (CDP) are now the emerging solution to help companies obtain end to end insights from disparate data sources. Word of caution: work with a partner with real experience in implementing CDP solutions.

10. Outcome based partners

Agencies and partners will be very happy to take your money based on time and materials. Introduce outcome-based pricing in your contract to ensure partners have sufficient skin in the game. It鈥檚 tough to construct and arrive at the right KPIs, but it is worth persevering to ensure partners have the right outcome based mindset.


Author:

Vivek Chaudhri,

Vivek Chaudhri has been the Chief Digital Officer at numerous Fortune 500 companies and is now leading the D2C Practice at 乐播传媒视频, a leading technology consulting and services company. Please contact him at听vivek.chaudhri@itcinfotech.com

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Brands that Embrace Digital will Stay Ahead in the D2C Model /blogs/brands-that-embrace-digital-will-stay-ahead-in-the-d2c-model/ Wed, 21 Sep 2022 08:07:10 +0000 /?p=38693 Sanaya woke up late on a Monday morning to discover that she had run out of her favourite skimmed milk. It was 8:30am and raining incessantly outside. She had to […]

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Sanaya woke up late on a Monday morning to discover that she had run out of her favourite skimmed milk. It was 8:30am and raining incessantly outside. She had to join an important meeting from 9:00 am. The presentation document was loading in the laptop. She quickly picked up the mobile and started typing the brand name on a retail ecommerce website. She found the product out of stock but came across other brands in that category. She went on to check the company鈥檚 D2C website but could not navigate through the multiple options toward the product ordering page. In a hurry, she returned to the retail website and found that it was already displaying all the options of alternative brands in the same category. She observed that the other brands don鈥檛 have the convenient packaging that she had been enjoying in her preferred brand. But that day she didn鈥檛 have time to decide. She quickly chose and paid for an alternative brand and reached for the laptop to look through the presentation, which she would discuss in the meeting.

It is a common situation that most shoppers face while buying packaged goods online. Due to high demand many daily used products go out of stock in retail sites. But it is more annoying to experience longer time in any shopping website due to lack of clarity about how to select and pay for a product. Direct-to-customer (D2C) is the new trend shaping the consumer-packaged goods (CPG) industry across the globe. Primary reason being low entry barrier, which is enabling private label brands to appear in the market with frequency higher than ever. However, not all brands could sustain the race of attracting consumers to their brands. It is more due to the marketing strategy they follow than the quality or features in the products. Drawing consumers to the products is the primary major challenge in this business model. Second major challenge is ensuring continuous availability of products, which means ensuring an uninterrupted supply chain process. If we introspect more into the primary challenge, we find three reasons underlying. First one is all about understanding the need of each & every customer and designing product as per their requirements. Second is keeping a tab of competitors鈥� offerings in the marketplace. Third is using information related to earlier two cases to develop personalised buying experience for every customer. The only solution that could help us resolve all these problems is data. Data is the ammunition in this expanding war of customer acquisition and retention. Collection of data about customers鈥� preferences and competitors鈥� new offers, storing those data and using those effectively are of primary importance in building a successful D2C business model.

If we go deeper into this, we find that next level of challenge is identification of data. It is customary for every marketer to understand and find the type of data one needs to understand customers鈥� requirements. Parallelly, one needs to find the data required on competitors鈥� offerings to strengthen the grip on the marketplace. Once understood, firms should think about the resources through which all these data can be collected and stored. And finally, how these data can be used to generate insights about customer鈥檚 behaviour.

To help firms in this journey, digital technology services are on the rise. The advent of intelligent automation has equipped the software service providers develop digital tools to understand the ongoing trend and find which areas need more focus to make the business run profitably. Robotic process automation (RPA), cloud technology, Artificial Intelligence (AI) based algorithms and machine learning (ML) programs are examples of digital tools which have paved the way for technology focused CPG firms to monitor their businesses closely and engage consumers more effectively. Every consumer has a different and unique way of shopping. Therefore, engaging with each consumer through the right channel, right promotion and right offer is undoubtedly a critical task. In top of that increasing penetration of mobile technology has brought all category of consumers at the same place and at the same time resulting in an extra level of complexity in data collection. Therefore, developing a robust data storage facility is no more a choice but a necessity for managing such increasing diversified consumer base. 乐播传媒视频 through its rich experience of working with multiple CPG consumers can provide both on-premises and cloud-based database solutions to manage terabytes of data on a continuous basis.

Once the data storage facility is set up, suitable data collection resources should be developed to ensure uninterrupted data feeding to the repository. Whenever a consumer engages in any purchasing activity through online channel, millions of data are transferred to the marketing firm. Multiplying this with number of available channels, nearly trillions of data are needed to be handled every day. Hence, the solution is to have resources having the capability to find relevant data in any format from any channel and incessant feeding of these data to the storage facility. 乐播传媒视频鈥檚 intelligent automation team can develop any customised intelligent bots using robotic process automation (RPA) for collecting data from any channel at any time with 100% efficiency. Not only from websites, but these bots can also even identify the necessary data from any document in any format. This can help the firms analyse multiple purchasing invoices to figure out average purchase value for any customer.

After collection the data, next important steps are identification of relevant KPIs and development of analytical models for the purpose of understanding the status of ongoing business and generation of insights about customer鈥檚 buying pattern. 乐播传媒视频 has a dedicated analytics team who has developed analytical models as per business need and has helped firms understand consumer journey at every touchpoint starting from exploration to procurement of any product.

After data management the next critical area where D2C firms should put highest focus is managing the supply chain of entire processes. If designing products as per consumer鈥檚 need is the primary challenge that D2C firms face now-a-days, then the next big challenge is taking these products to the consumer鈥檚 doorstep. The solution that addresses this concern is smart supply chain. Although most of the firms engage third parties for delivery of products, making the products available to delivery partner鈥檚 warehouses or distribution centres need a thorough monitoring of supply chain. 乐播传媒视频鈥檚 Industry 4.0 and Digital team together provide efficient and effective supply chain solutions with the help of Internet of Things (IoT), RPA and AIML. Not only our solutions ensure automated monitoring of entire supply chain process but also can eliminate the redundant processes, reduce the energy consumption at intermediate stages wherever possible and build models for optimising selection of packaging materials.

The problem that Sanaya faced at the beginning of this article could have easily been avoided had the brand manufacturer focussed on these issues and collected data about Sanaya鈥檚 buying pattern. Also, they should have ensured availability of the product at retailer鈥檚 site by adopting smart supply chain practices. Emerging digital technologies like robotics, artificial intelligence, cloud technology and IoT are a blessing for firms. However, leveraging these technologies to maximise the profit and capture the market share needs a blend of expertise & experience over the years. 乐播传媒视频鈥檚 rich experience of working with global CPG manufacturers in multiple channels and multiple regions for diversified products have helped develop suitable digital technology-based offers for D2C firms. In an industry like CPG where competition has been a paramount concern from new product perspective, emergence of D2C practice has made the situation more complex. To compete successfully and lead in the marketplace, firms must embrace the digital tools for navigating through the wave of unlimited new products.


Author:

Debal Chakraborty,
Principal Consultant

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A 鈥渕ust-have鈥� packing weight variation control technique /blogs/a-must-have-packing-weight-variation-control-technique/ Mon, 22 Nov 2021 13:02:30 +0000 /?p=37338 Video Blog (vlog) – A 鈥渕ust-have鈥� Packing Weight Variation Control Technique 锘� Imagine you are buying a few bags of potato chips to snack on. One bag has fewer chips […]

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Video Blog (vlog) – A 鈥渕ust-have鈥� Packing Weight Variation Control Technique

Imagine you are buying a few bags of potato chips to snack on. One bag has fewer chips than expected; the chips do not match the weight mentioned on the package. You will be disappointed. You will either complain to the manufacturer or simply stop trusting the brand. Worse, you could take to social media to express your anger, affecting the broader reputation of the brand. If there are a few extra chips in the bag, you will not mind it. But those extra chips can quickly add up to massive losses for the manufacturer. Either way, not controlling the grammage of products leads to unwelcome outcomes. This is not a new problem for the F&B industry. But new solutions are now available to contain and practically eliminate-the problem.

Variances in packaged food products is expected. The manufacturer of a 78 g bag of potato chips can perhaps tolerate a variance of +/- 2 grams. But by identifying the actual variance and tracking trends, upstream and downstream systems can be improved, costs can be lowered, compliance norms can be met, waste reduced and customers kept happy by offering a more consistent product. However, usually individual checkweigher or multi head weighers and baggers are used at the packaging stage to accept/reject products for the market鈥攚hen it can be too late. To overcome this, the science of Extra Grammage (EGA) Optimization needs to be mastered.

The weight of packaged food products is a tricky affair. Something as simple as extra moisture in the chips or extra oil can increase the weight. The thickness of input materials (for example, potato slices, masala or salt deposition etc. ) or even the temperature of the cooking oil or frying time can cause higher or lower weights, or the vibratory nature of the manufacturing equipment can lead to variances.听听听

Often the selling price of a product cannot be changed. In such cases the manufacturer must resort to controlling the weight.

EGA optimization is a latest Industry 4.0 solution integrates all weigher 鈥淢achine Data鈥� & 鈥淧rocess Parameters鈥� and where continuously monitors the trend of Underweight & Overweight Rejections and Extra Give Away of Materials.听 Then Auto-Insights are generated basis factual data at frequent intervals, minute level & KPIs are measured EGA%, rejections% etc. and any deviations beyond acceptable limits are alerted to respective operators to fix the production parameters causing the variance immediately, minimizing the volume of rejected products at the end of the line. The solution works for both linear and vertical manufacturing and packaging processes.听

Vertical manufacturing and packaging processes need to be dealt with a little differently from linear processes (example: potato chips versus cookies). In a vertical process, the product drop happens to multiple buckets during production. The weight may vary because of product breakage or due to residual recipe material, accumulated in the assembly line, sticking to the product.

In current practice, many CPG companies have not integrated their Machine data. Right set of Analytics not used to create meaningful alerts for operators and to improve output quality. Our implementation of this solution in a large food production plant has shown significant results, that even a 1% impact is saving thousands of dollars. But this is what production plant managers will like to hear the most: ROI in our implementation was less than six months. This is a high-impact, quick-return intervention that every manufacturer must consider.


Author:

Siddaraju G,
Senior Principal Consultant,
Business Consulting Group,
乐播传媒视频

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Using an Intelligent Planning Platform to guarantee marketing success /using-an-intelligent-planning-platform-to-guarantee-marketing-success/ Thu, 18 Nov 2021 15:36:59 +0000 /?p=37333 We know that the quality of a decision is inversely proportional to the speed at which it is made. But marketing leaders in CPG are under pressure to deliver high […]

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We know that the quality of a decision is inversely proportional to the speed at which it is made. But marketing leaders in CPG are under pressure to deliver high quality decision-making without compromising the speed. This is because the business environment is changing rapidly and time is of the essence: Competition is moving fast to gain customer attention, customer behavior is becoming unpredictable, and product lifecycles are shrinking.听

Marketing and Trade Planning Needs to be Real-time and Data-Driven

By the time the organization works with distributors to collect data and plan a marketing and trade promotions campaign, markets have changed. The organization then puts its plans on hold while it comes up with better options. There is a need for systems that allow planning to be dynamic and execution to be fluid. 乐播传媒视频鈥檚 Intelligent Planning Platform for CPG organizations fills the gap. It enables high-impact near real-time data-driven planning that is focused, relevant, detailed, fluid and keeps the entire organization in synch with campaign goals.

Empower CPG Marketing Leaders with Intelligent Planning Platform听

The Intelligent Planning Platform serves as a digital nervous system to support marketing plans and execution. It tells marketing executive what to do, when to do it and why to do it. It can preempt markets by providing real-time visibility into what is happening in sales, marketing, trade promotion, schedules, volumes and the strategy of competition. Basically, it tracks and analyzes every parameter key to CPG CXOs.

It鈥檚 a Connected Platform:听

The system harmonizes processes across different parts of the organization that work together to deliver success. It keeps master data available to everyone such as distribution, marketing, communication, purchase, and finance, playing a pivotal role in converting information into plans. Its real-time dashboards assist in precise decision-making at velocity.

Enables Real-time Communication with Stakeholders

Success in fast-moving鈥攁nd fast-changing campaigns鈥攄epends on the efficiency with which communication is maintained in real time with internal and external stakeholders, distributors and customers. The platform keeps the entire marketing ecosystem in synch.

Dynamic Planning, Execution and Decision Making

It is important to have plans defined and based on data. But it is equally important to have a system that can respond to change and manage quick course corrections. Our Intelligent Planning Platform allows teams to change decisions around everything, from volumes to SKUs and pricing. The system then provides the means to re-optimize the plan and follow through on the execution.

The world of CPG has been transformed over the last few years. Today, it has multiple ways to connect directly with the customer, collect an increasing amount of data and analyze it in real time. It now needs a system that can act flawlessly on the market signals. Our Intelligent Planning Platform is precisely that system. It supports high value planning and decision-making. It prompts and manages quick adjustments in execution. And it ensures that marketing dollars deliver target ROI.

乐播传媒视频 has implemented intelligent planning platform for Leading CPG Business. We implemented an Integrated Trade Marketing & Distribution Planning to Accelerated Speed to Market. To know more about our Intelligent Planning capabilities for CPG industry read our whitepaper 鈥�Intelligent Planning 鈥� The winning tool for CPG Business in the Digital Era鈥�


Author:

Debjit Banerjee
VP, Business Consulting,
乐播传媒视频

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Enhancing product quality and plant safety with vision-based computing /enhancing-product-quality-and-plant-safety-with-vision-based-computing/ Wed, 17 Nov 2021 11:28:23 +0000 /?p=37308 Video Blog (vlog) – Enhancing Product Quality and Plant Safety with Vision-based Computing 锘� Vision-based computing or computer vision, aka machine vision, has grown tremendously in the last few years. […]

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Video Blog (vlog) – Enhancing Product Quality and Plant Safety with Vision-based Computing

Vision-based computing or computer vision, aka machine vision, has grown tremendously in the last few years. The key reasons for the growth lie in the availability of affordable hardware, the growth in data sets and maturity in the science of Artificial Intelligence (AI) and Machine Learning (ML). With the COVID-19 pandemic accelerating digital adoption, vision-based analytics is bound to find wide-spread applications in several industries including manufacturing. The extraordinary drive for work place safety, the need for automation to improve productivity, and access to better quality will be the key drivers for the growth in vision-based computing. One indicator of its bullish future is reflected in a that found AI in computer vision market size would reach $144.46B by 2028 from $7.04B in 2020 (a CAGR of 45.64% from 2021 to 2028). Manufacturers who do not study use cases for vision-based computing in their organizations could lose out on the promise of generating business value and creating competitive differentiation.

An area where vision-based technology can be applied with great success is quality inspection. Take the case of manufacturing cookies in the food and beverage industry. Operators are deployed on production lines to check the quality of the output. They must examine each cookie for conformance to color, texture, shape, size, nut coverage and several other factors and benchmarks. These are important in an industry where consumers assess products visually. Human bias 鈥� even human fatigue or distraction — can affect the inspection process. Options such as interval sampling of products in a lab can improve the process but they too leave the gates open to flawed products reaching the market.

The solution is in using AI and ML-based algorithms to examine each cookie. Cameras scan the live production line before packaging, accurately picking out cookies that do not meet the pass range for quality. Even when samples are examined in an off-line mode in a lab, vision-based computing removes subjective biases.

Once a cookie on a production line is identified for non-conformance, a simple drop mechanism removes the cookie from reaching the packaging process.

Vision-based computing has several applications in factory environments. Most manufacturing plants already have several CCTV cameras used to monitor activity, human safety and business security. The number of cameras on a production floor can number anywhere between 30 and 100 鈥� a number impossible for humans to continuously scan for aberrations. This is why these cameras are usually used after the fact, to investigate incidents.

However, the camera feeds can be analyzed in real time based on EHS guidelines and even used for automated risk audits. This means the investment already made in video monitoring can go the extra mile by identifying hazards in different work areas such as slippery floors, accumulation of materials, obstacles in pathways, missing or inadvertent obstructions around firefighting equipment, violation of safety norms by employees (such as not wearing hard hats or fall arrestors), unauthorized entry of personnel in restricted areas, and the entry and exit of vehicles in plants, warehouses, collection points and so on.

Not only can vision-based computing prevent issues or generate real-time alerts, but the data can also improve processes. For example, supervisors can immediately know how many vehicles are parked in a certain area, what type of vehicles are parked and for how long, the time taken to offload material from any vehicle鈥攅ach data point allowing the supervisor to take quick and accurate decisions.

Vision-based computing is here to stay. And the race to adopt it has just begun.


Author:

Siddaraju G,
Senior Principal Consultant,
Business Consulting Group,
乐播传媒视频

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Faster, higher, stronger: How digital platforms can win the race for new products innovation /faster-higher-stronger-how-digital-platforms-can-win-the-race-for-new-products-innovation/ Thu, 28 Oct 2021 09:08:52 +0000 /?p=37217 New products innovation is the growth mantra of the CPG industry. One estimate put the number of new products launched each year at 30,000. These include brand extensions, product variants, […]

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New products innovation is the growth mantra of the CPG industry. One estimate put the each year at 30,000. These include brand extensions, product variants, sub-brands, new category and fundamentally new innovative products to capture new opportunities, capitalize on trends, and leverage partnerships. They keep the CPG organization competitive and thriving. At any point of time, a CPG major could have over a hundred new products in the pipeline. It is never easy to keep tabs on where each new product is in the development stage or if they are meeting their development goals. With the COVID-19 pandemic, it has become more important than ever for CPG organizations to step up their new product development and innovation process. This is because there is evidence to show that . In addition, they deliver continued growth over the next three to five years. Smart CPG organizations are therefore moving to digital platforms to stay on track with new product development and ensure they do not miss the window of opportunity.

It is never easy to stay on top of the factors that determine product development. These factors range from gathering information on what customers used in the past, their levels of satisfaction with existing products, how they can be persuaded to change their minds with a change in packaging or display, the impact of word-of-mouth on decision-making, competitive action, regulatory requirements, the intellectual property landscape, patents, available technology and ingredients, recipe suppliers鈥he list is long and daunting. This is where digital platforms come into play, supporting the effort to capture knowledge and let it flow into new product development.

There is an additional level of complexity involved. CPG organizations need to address a variety of time frames to get new products before consumers. Reactive changes to existing products may be required in the short-term. Some changes, such as shifting to sustainable ingredients, may be required in the mid-term. And launching a fundamentally new product, replacing existing products, may be required in the long-term. Also, long term sustainability and growth of the business would require the CPG organization to move quickly, focusing on product IP creation and raising barriers to entry. The question hounding every CEO pursuing new product development is, 鈥淎m I executing innovation and NPD process using the correct systems and methodologies, so that I can have the right products available just when required, to be used as the winning ammunition on the battlefield of the market?鈥澨�

To answer that question with confidence, the CEO needs to have a digital platform that takes products from concept to launch. 乐播传媒视频鈥檚 PLM based Digital Platform fills the gap. The platform is enabled with stage-gate driven accelerators and templates. It integrates business functions in the organization such as engineering, testing, packaging, graphics, commercial, marketing and legal, and enables them to collaboratively contribute to the innovation process at various stages. The platform, through its interactive dashboard, provides visibility into portfolio, programs and projects, captures who is working on what activity of which project, and the stage at which each project is. What the digital platform delivers is a system of urgency, flagging delays, identifying bottlenecks, sensing what is happening in the market and bringing it to the notice of the organization, and enforcing collaboration.

The need for such a platform has been felt for long. But the urgency has grown in recent years as end-customers are going digital. They now have the tools to look for customized, personalized and improved products. In response, CPG organizations need to work faster, conceptualize products overnight, come up with prototypes, test them and get them into the market before competition does. The only way to do this effectively is with a PLM based digital platform, such as the one provided by 乐播传媒视频, specifically designed to manage new product development and innovation.


Author:

Debjit Banerjee
VP, Business Consulting,
乐播传媒视频

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